Last updated: March 2026
Privacy Policy
How Elume Nuvotech Pvt Ltd and RC Migration — together operating Visank — collect, use, and protect your personal information.
1. Information we collect
We collect: (a) Account information — name, email, phone number when you register; (b) Passport and travel document data you provide during your visa application; (c) Financial information — bank statements and income documents uploaded for your visa application; (d) Payment information — processed securely through Razorpay; we do not store card numbers; (e) Usage data — pages visited, features used, device type, IP address (hashed).
2. How we use your information
We use your information to: process your visa application and communicate with embassies on your behalf; send you application status updates and appointment reminders; improve our services through anonymised usage analytics; comply with legal requirements and prevent fraud.
3. Data sharing
We share your personal data only with: (a) The embassy or consulate where your visa application is submitted; (b) VFS Global or relevant visa application centres for appointment booking; (c) Our technology partners (Supabase for data storage, Resend for email, Razorpay for payments) who are contractually bound to protect your data; (d) Law enforcement when legally required. We never sell your personal data.
4. Data security
Your data is stored on secure, encrypted servers. Passport data and financial documents are stored with AES-256 encryption. We use HTTPS for all data transmission. Access is restricted to authorised personnel only.
5. Data retention
We retain your application data for 5 years after your last transaction, in line with applicable financial and immigration record-keeping requirements. You may request deletion of your account data at any time by emailing jrincon@rincon.com.au. Note: we may retain anonymised data for analytics purposes.
6. Your rights
You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; withdraw consent for marketing communications. To exercise these rights, email jrincon@rincon.com.au.
7. Cookies
We use essential cookies to keep you logged in and remember your preferences. We use analytics cookies (anonymised) to understand how the site is used. You can disable non-essential cookies in your browser settings.
8. Contact
For privacy-related questions or requests, you can write to: (a) Elume Nuvotech Pvt Ltd, C483 Yojana Vihar, Delhi 110092 (CIN: U27320UP2026PTC243960), phone +91 98188 21175; or (b) RC Migration, calle 106 # 35-34 Puente Largo, Bogotá, Colombia, phone +57 317 840 6979, email jrincon@rincon.com.au.
Questions? Contact us.